Vacation FAQ

1. How do I start the process as a first time customer?

Let’s get acquainted! The easiest way would be to get in contact with us via one of these methods:

We look forward to hearing from you!


2. What should I expect during the process leading up to going away?

We would like to be comfortable with your dog staying at the Companion Family℠’s home while you are away. To do this we schedule a trial sleepover, for a couple of reasons.  The first reason is to ensure that both the Companion Family and your dog will be acclimated and comfortable with each other before you go away for a long period of time. The second reason is that the trial will allow for us to take care of any unanswered questions about your dog before you go away. If anything comes up during this time, we can easily reach you, rather than trying to reach you while you are traveling. Other than that, pack their FlipFlop Dogs bag with their sleepover necessities. We will pick your dog up at your house on the scheduled time and date.


3. How do you ensure that my dog is going to a safe environment?

Our Companion Families are very important to us. We don’t want your dog to go to just any home. We only accept Companion Families that we would feel comfortable sending our own dogs to.  We carefully select our Companion Families and require that they have been through a thorough interview process, including a home inspection and background screening.


4. What is the difference between you and other companies that offer dog walking or pet sitting?

Our Companion Families provide around the clock attention to fill every need that your dog has. Our Companion Families do not work outside of the home and they never have more than one customer’s dog(s) at a time. This along with providing the transportation produces a completely different experience than other services.


5. What can I expect my dog to act like when I get him home?

Imagine your dog running back into your home as if he was just out for a walk around the block with you. That’s the FlipFlop Dogs difference. We have first-hand experienced the way dogs behave when they come home from a kennel. We can assure you that after his FlipFlop Dogs vacation, he will be acting just like himself. Okay, maybe a little more tired than usual :).


6. Do I receive updates on how my dog is doing while I’m away?

Of course! FlipFlop Dogs is happy to provide you with communication by phone, video, pictures, emails and texts. Let us know how you would like to stay in contact, and you can receive as many or as little as you would like.


7. Do I get to meet the Companion Family?

Our customers do not visit the Companion Family homes. However, our detailed Companion Family profiles will give you exact details as to where your dog will be staying.


8. Then how will I give my dog to the Companion Family?

We provide the transportation for you. You will be contacted by your local franchise and will set up an appointment for when you would like your dog to be picked up. All we ask is that you are there to open the door.


9. What happens if my dog gets sick?

Both FlipFlop Dogs customers and the Companion Families have the support of their local franchise and our centralized call center 24/7. There are specific processes that are agreed upon contractually and will be followed for routine care, or even emergency care.


10. My dog has serious issues when I go away. How can I make sure that the Companion Family will take care of him?

During the meet and greet, we would like you to address any medication issues and other problems that you can foresee your dog having while you are away. Our Companion Families provide around the clock care, so if your dog has high anxiety when you leave, they are usually comforted by having our Companion Family there 24/7. That’s why we work so hard to match your dog to the perfect Companion Family to meet your dog’s every little need.


11. How many dogs can a Companion Family hold at once?

We ensure that your dog is the Companion Family’s premier focus, by only allowing one customer’s dog(s) at a time.


12. What if I want to cancel/modify my reservation?

Please let us know as soon as you possible. We have a cancellation policy of 7 days prior to the scheduled vacation, but please call us right away at 800.710.1740 if you anticipate a modification needed.


13. How can I become more involved with FlipFlop Dogs?

You can follow us on our social media sites: Twitter, Facebook, Pinterest, LinkedIn, and Instagram for updates on events we’re attending, photos of our new furry customers and other relevant dog information.


14. Can I request that a franchise is started near me?

Please do! We would love to hear from you. We are looking to grow nationally. You can request a franchise information by filling out an inquiry form here.


15. Any other questions that we didn't answer?

Please contact us at info@flipflopdogs.com or you can reach us at 800.710.1740.

 Click here to request more information on a FlipFlop® Vacation

From Our Blog

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Rave Reviews

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    • Sophia is calm and normal..we're snuggling in the chair and watching TV. Thanks again for helping to make one aspect (and a very important one!) of this mini-vacation go smoothly..

      —Patti C.

    • Danielle,  I wanted to take a few minutes to thank you for all that you have done for us and, more importantly, our dogs.  As you know, our dogs are very much apart of our family and when Morgan was diagnosed with oral cancer, we were devastated. He completely shocked everyone by living 6 months longer than expected.  During his last months you provided such amazing care to both him and Lexy while we were away.  You treat our dogs as if they were your own... with amazing love and affection.  We are so glad we found FlipFlop!.

      —Dana

    • I love that FlipFlop® provides the Call Center to handle incoming inquiries and bookings in a timely professional manner leaving me to focus on my favorite aspects of the business.  I enjoy spending time pampering my customers, working with Companion Families and being at so many great dog events.  My favorite moment is when I pick up a customer’s dog and he is so excited that he runs to my Transit body jiggling, tail wiggling because he knows that he is going somewhere fun.  Customers always say the same thing.  They just can’t believe that their dog is so happy that he didn’t even stop to say goodbye. .

      —Danielle E.

    • We have grown a successful business with many repeat customers. Our days are never boring! One day we are visiting vets and dog trainers to promote our unique service and the next we are meeting with customers and their dogs to match them with a suitable Companion Family. Every day we get to meet amazing dogs. .

      —Nancy D.

    • It feels good to know I can provide quality, loving care to a family’s dog or dogs so that they can have peace of mind to go on a trip knowing their furry family member is being well taken care of and is safe. And I have the assurance that I can call, email or text Danielle, the owner of FlipFlop of the Lakeshore if any problems arise. I enjoy having dogs as guests in my home and still have time for traveling when not watching a guest dog. FlipFlop Dogs provides a great service to pet owners and I am happy to be a Companion for FlipFlop Dogs..

      —Cindy

    • I must admit that my dog Twister is like my child. Leaving Twister in kennels and doggy day camps always left me feeling uncomfortable and fearing that something "bad" might happen. You see, to me, he was too small and too precious to be "housed" with large dogs and caged in a kennel. Therefore, when I realized that FlipFlop offered an alternative to kenneling, I decided to give them a try. From the first moment, I felt a tremendous ease. Upon Twister's return, I received pictures and a few other items that added the "perfect" personal touch. I was so impressed that I couldn't wait to tell my family and friends about their services. I would HIGHLY recommend FlipFlop to anyone I know. Twister and I am thankful to know that he will get the very best of care when "mommy" is away. Thanks so much!.

      —Mariea

    • We had previously boarded our [dog] Austin at a local facility and I will never do that again.  It was traumatizing for all of us. I was so comfortable with [FlipFlop of the Lakeshore franchisee] Danielle, that we decided to use her service.  It was awesome!  She comes to pick up your dog.  Austin had an amazing time with his  "companion family".  We received pictures while we were on our vacation of him playing, being brushed and even swimming!  He looked so happy and content.  I can't tell you how reassuring that was for us.  I have no qualms recommending FlipFlop.  .

      —Elizabeth

    • “Now that our children are grown, our world revolves around our three dogs. We finally have the chance to travel frequently, but the thought of putting them in a kennel would be impossible. Your company has the perfect solution! Knowing that they will be cared for by other canine-loving families like ours leaves us with no worries and the freedom to travel guilt free. We give you 5 stars!”.

      —Karen S.

    • When dashing to the airport, usually cutting it close, dropping my Lab off at the kennel just adds to the stress. (Did I mention that he gets carsick?) FlipFlop® will pick Huxley up at a prearranged time making my life so much easier.

      —Danielle M.

    • We never leave our dogs at the kennel, so when we must be away, we rely (impose) on our family and friends to pet sit. FlipFlop® is the ideal solution for us. We can leave our 'kids' with a Companion Family and have complete peace of mind while we are away..

      —Kristin K

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